Salehly is a digital platform and smart application connecting customers with independent home and professional service providers, including electrical, plumbing, air-conditioning, carpentry, painting, cleaning, maintenance, and similar services. It enables customers to search, review profiles and ratings, request services, communicate, and make electronic payments.

Scope: All terms and policies in this document apply to the customer application (Salehly User), the provider application (Salehly Tech / Provider), the website, and related services and features, according to the user's role and the service involved.

Salehly acts as a technology intermediary facilitating matching, communication, order management, and payments. Salehly does not guarantee the quality, results, or timing of services and is not a party to the direct contractual relationship between the customer and provider except to the extent necessary to operate the platform, process payments, and manage orders. The accepting provider is responsible for performance, quality, licensing, safety, and professional compliance.

Salehly collects and processes personal data needed to provide services, improve user experience, verify identity, manage payments, prevent fraud, and comply with applicable Saudi laws, including the Personal Data Protection Law and its Implementing Regulations.

Processing principles

• Lawfulness, transparency, purpose limitation, and data minimization.
• Accuracy, limited retention, appropriate security, and accountable processing.
• No incompatible secondary use without a lawful basis or required consent.
• Enabling data-subject rights and documenting processing, disclosure, and transfer activities.

Controller: Salehly, Riyadh, Kingdom of Saudi Arabia. Privacy requests: support@salehly.com.

Retention, rights, and deletion requests

Salehly retains personal data for the period necessary to provide services and meet legal obligations, in accordance with the Records Retention Policy. Subject to the Saudi PDPL, data subjects may request information, access, a copy, correction, updating, or destruction when there is no lawful reason to retain the data.

To request deletion or exercise a privacy right, the data subject should email support@salehly.com from the registered email or account and provide the information needed to verify identity. Salehly reviews and processes requests within the legally applicable period and may retain the minimum data required by law, dispute, or contractual obligation.

We may collect information you provide when creating an account, requesting a service, contacting support, registering as a provider, or completing a transaction. This may include identity and contact details, provider verification documents and bank details, service descriptions, address, appointment details, photos, messages, payment references, and refund records.

Salehly does not request card passwords or one-time authentication codes and does not intend to store complete card details.

• Device, application, operating-system, language, IP address, and technical identifiers.
• Login, feature-use, error, click, and security logs.
• Precise or approximate location when permission is granted for matching, addressing, or arrival features.
• Camera, image, and file access when the user chooses to upload service images or verification documents.
• Notification identifiers used for order and security updates.

We may receive data from payment providers, identity-verification services, mapping and messaging providers, referral partners, competent authorities, lawful public sources, customers, and providers in connection with an order or complaint. Such data is used only under an appropriate lawful basis.

• Provide the platform, perform contracts, manage orders, verification, payments, and refunds.
• Maintain security, prevent fraud and abuse, investigate complaints, and manage incidents.
• Meet legal, tax, accounting, regulatory, and binding-authority requirements.
• Improve services and analytics, using aggregated or anonymized data where possible.
• Send operational communications and permitted marketing with an opt-out.

Depending on the context, processing relies on contract performance, legal obligation, legitimate interests that do not override user rights, or consent where required.

Data is stored in systems protected by appropriate safeguards. Transfers outside Saudi Arabia are performed only where necessary and in accordance with applicable cross-border transfer requirements, including appropriate assessments, safeguards, approvals, or exemptions.

Salehly does not sell personal data. The minimum necessary data may be shared with the counterpart to an order; affiliates; hosting, support, communications, marketing, verification, and payment providers; advisers; competent authorities under binding requests; transaction counterparties during a corporate transaction; or other parties with required notice and consent. Aggregated or anonymized data may also be shared.

The website may use essential cookies for login, security, and core functions; preference cookies; analytics technologies; and, where permitted and consented to, marketing technologies. Users can manage non-essential cookies through available controls and browser settings.

Subject to the Saudi PDPL and applicable limitations, users may request information about processing, access, a readable copy, correction, completion, updating, or destruction of personal data when retention is no longer lawfully required. Consent may be withdrawn where it is the processing basis. Marketing communications may be declined without affecting necessary operational and security messages.

Salehly applies proportionate administrative, technical, and organizational safeguards, including need-based access controls, encryption in transit, monitoring, backups, security testing, staff awareness, and supplier management. Salehly personnel will not proactively request passwords or one-time authentication codes.

No online transmission is guaranteed to be 100% secure. Security incidents are assessed and reported to competent authorities and affected individuals when legally required.

Where Salehly processes personal data on behalf of another responsible entity to support business products or services, the parties' controller and processor responsibilities are determined by contract and context. This notice does not replace explicit consent where legally required.

• Users must be at least 18 years old or use the platform under the supervision and responsibility of a lawful guardian or authorized representative.
• Customers must provide accurate information, protect account credentials, accurately describe requests, and provide a safe and authorized worksite.
• Displayed prices may be estimates unless marked final. Additional work requires documented customer approval.
• Customers must not circumvent the platform or move dealings or payments outside it to avoid applicable fees or commissions.
• Salehly may suspend or terminate accounts for violations or suspected fraud, subject to applicable rights.

• The provider is an independent service provider, not a Salehly employee or agent, unless a written agreement states otherwise.
• Salehly may accept or reject registration based on verification, quality, and operational criteria. Registration or acceptance does not guarantee income or a minimum number of requests.
• A provider account is personal and may not be shared, assigned, or used by another person. The provider is responsible for activity performed through the account.
• Providers must supply accurate and current identity, license, qualification, bank, and verification documents and are responsible for the accuracy and ownership of their bank account details.
• Providers are responsible for the accuracy and completeness of all data entered in registration requests, profiles, offers, and orders and must promptly update changed information.
• Providers are responsible for skill, tools, permits, insurance where required, quality, safety, and damage caused by their acts or omissions.
• Providers must honor the agreed scope, price, and appointment, must not collect unapproved amounts, and must document completion and close an order in the application within 24 hours after completion.
• Salehly may conduct periodic verification and suspend visibility during material reviews. Accounts that remain inactive or operationally unavailable for an extended period may be restricted or suspended after notice, with a path to reactivation and verification.

Customers and providers must not circumvent Salehly or complete services or payments outside the platform after being introduced through Salehly, including through QR access or contact details, where the purpose is to avoid applicable fees or commissions.

Proven violations may result in suspension, termination, cancellation of benefits, and recovery of applicable fees and proven losses, to the extent permitted by law.

• Act professionally, respectfully, punctually, and protect customer privacy and property.
• Do not change scope, price, or materials without documented customer approval.
• Follow safety and professional requirements and promptly report incidents.
• No harassment, discrimination, threats, unauthorized photography, or misuse of customer data.
• Do not share or send unlawful, abusive, indecent, fraudulent, or privacy-infringing content, whether within personal service-related conversations or outside them.

Users must not request, offer, or facilitate unlawful, unlicensed, unsafe, fraudulent, abusive, discriminatory, or rights-infringing activities; unauthorized system access or scraping; identity impersonation; or any activity contrary to Saudi laws and public morals.

Reviews must reflect a genuine experience, be accurate and relevant, and avoid defamation, abuse, or unnecessary personal data. Salehly may remove or restrict violating content, request proof of experience, and suspend accounts that manipulate ratings.

• Fake, paid, linked-account, or non-genuine reviews are prohibited.
• Salehly may remove or hide abusive, misleading, defamatory, or policy- or law-violating reviews and comments.
• Unlawful, indecent, fraudulent, intellectual-property-infringing, privacy-infringing, or third-party-rights-infringing content is not permitted.

The Salehly brand, applications, website, designs, software, original content, and databases belong to their respective owners or licensors. No ownership rights are granted through use. Infringement notices may be sent to support@salehly.com.

Fake accounts, fraudulent requests, stolen payment methods, and manipulation of commissions, reviews, referrals, or refunds are prohibited. Salehly may apply proportionate risk reviews, request further verification, suspend accounts, transactions, or settlements, reverse fraudulently obtained benefits, and report matters to competent authorities.

Providers may use customer data only to perform the specific order, must maintain confidentiality and appropriate security, must not use it for direct marketing or sell or share it, must promptly report incidents or data-subject requests, and must return or securely destroy data when the lawful purpose ends.

• Account and identity: account duration plus one year after closure.
• Orders, messages, and complaints: one year after order closure.
• Security logs: three months, extendable for an incident or lawful investigation.
• Invoices and payment records: applicable Saudi legal, tax, and accounting periods.

Where regulated payment, balance, or settlement activities apply, Salehly cooperates with licensed payment providers and applies proportionate identity, beneficiary, bank-account, transaction-monitoring, recordkeeping, and reporting controls. Salehly is not an electronic wallet or payment institution unless appropriately licensed.

• Initial complaint response: within 48 business hours after complete submission.
• Cancellation or refund review: within 3–10 business days after receiving required documents.
• Provider settlement: within 3–7 business days after service completion, objection period, and verification.
• Critical security incident response: within 1–24 hours after discovery and confirmation.

These are operational targets, not absolute guarantees, and may vary due to the matter's nature, volume, technical or legal circumstances, payment parties, or force majeure.

• Prices, calculation methods, taxes, and additional fees are displayed before confirmation where possible.
• Salehly may charge providers a commission between 5% and 10% of a completed service value, or a fixed per-service fee, under the applicable agreement and approved offer.
• Additional work or fees require documented customer approval.
• Commission changes do not apply retroactively to previously confirmed orders.

Prices, fees, and commissions indicate whether VAT is included or excluded before confirmation. VAT is applied at the legally effective rate. Each provider remains responsible for its tax registration, invoices, returns, and obligations where applicable.

Refund eligibility and cancellation or change fees depend on timing relative to the scheduled service, provider acceptance, work commencement, proven costs, and mandatory consumer rights. The two-hour window is measured from the time the cancellation or change request is recorded in the platform until the confirmed scheduled start time.

Definition of work commencement: Work is considered commenced when the provider arrives at the customer's location, actually begins performing the service, or purchases materials necessary for the service after customer approval, depending on the nature of the service and supporting evidence.

Salehly begins refund processing within no more than three (3) business days after the refund is approved, unless the matter requires additional review. Refunds are issued to the original payment method where possible, and the bank or payment network may require additional time for the amount to appear. Applicable fees are disclosed before confirmation where possible. Once a changed appointment is accepted, the new appointment becomes the reference point for later cancellation or change requests. No fee will be charged contrary to law.

Electronic payments are processed by an approved independent payment provider. Users agree to applicable provider terms and confirm authority to use the payment method. Currency, amount, tax, and fees are displayed before confirmation. Salehly does not store complete sensitive card data or CVV. Transactions may be subject to authentication, fraud screening, suspension, refund, and chargeback rules.

Salehly is a Riyadh-based technology platform connecting customers with independent home and professional service providers and supporting requests, offers, price approvals, communication, and electronic payment.

The platform publishes clear privacy, terms, refund, cancellation, payment, pricing, tax, business-description, and contact information; uses HTTPS; and does not store complete card details or CVV. Technical implementation must remain aligned with the current payment provider and payment-network requirements.

Salehly is a technology intermediary connecting customers with providers. Salehly does not guarantee the quality, results, or timing of services and is not a party to the direct contractual relationship between the customer and provider except to the extent necessary to operate the platform, process payments, and manage orders. Salehly gives no express or implied warranty regarding service fitness, safety, conformity with expectations, or fitness for a particular purpose.

The provider alone is responsible for service performance, quality, safety, licenses, and professional compliance. To the extent permitted by law, Salehly is not liable for direct, indirect, incidental, or consequential loss; lost profits, revenue, opportunities, or data; property or moral loss; injury; or claims arising from performance, delay, cancellation, non-performance, poor quality, or dealings between customer and provider.

The platform is provided “as is” and “as available.” Nothing excludes fraud, gross negligence, or any liability or mandatory consumer right that cannot legally be excluded or limited.

To the extent permitted by law, customers and providers agree to indemnify, defend, and hold harmless Salehly, its affiliates, directors, employees, and agents from claims, proceedings, fines, losses, damages, reasonable costs, and expenses arising from breach of these terms or laws, platform misuse, harm to third parties, or infringement of their rights.

A complaint may be submitted within 30 days of the event or its discovery to support@salehly.com, with the order number, description, requested outcome, and relevant evidence. Accepted evidence may include platform messages, order and payment records, photographs, invoices, offers, and inspection reports.

Salehly provides an initial response within 48 business hours after complete submission and acts as a neutral intermediary seeking an amicable solution, not as a court or a party to the underlying service dispute. A complaint may close upon settlement, failure to complete requested information, or a competent authority's decision. If no amicable solution is reached within 30 days, either party may approach the competent authority.

Governing law and jurisdiction

These terms are governed by the laws of the Kingdom of Saudi Arabia. Courts in the Saudi city designated by Salehly have jurisdiction over platform-related disputes unless mandatory law requires otherwise.

• Salehly may change, amend, or update these terms and policies at any time when operational, technical, or legal circumstances require.
• The updated version and effective date will be published through the platform. Material changes will be notified and renewed consent obtained where legally required. Changes do not apply retroactively to acquired rights or confirmed orders unless required by law.
• Salehly may temporarily suspend technical services for security, technical, operational, or maintenance reasons while using reasonable efforts to reduce impact and restore service.
• Notices sent through the application or registered email are recognized notices where sending can be evidenced, subject to mandatory notice requirements.
• The agreement starts upon electronic acceptance and continues while the account or use remains active. It may be terminated under these terms, while accrued rights and obligations survive.
• Clicking “Accept” or continuing to use the application after the terms are made available constitutes binding electronic acceptance to the extent permitted by law. If the user rejects the terms, the application and services cannot be used.
• In a conflict, approved order-specific or offer-specific terms prevail within their scope, followed by this document, then published operational instructions, unless law requires otherwise.
• The platform may include links or services operated by independent third parties. Those services are governed by their providers' terms and policies, and Salehly is not responsible for their content, practices, or availability to the extent permitted by law.
• If a provision is unenforceable, the remaining provisions remain effective. Failure to exercise a right is not a waiver.
• The Arabic version prevails in case of conflict with a translation.